Refund Policy
Last updated: 8 October 2026
Who this applies to
This Refund Policy applies to digital products sold by Oceanid Pty Ltd (ACN 104 899 792) as trustee for Hyperion Trust (ABN 68 717 209 803), trading as SalesLadders™, including products presented under brand display names such as SalesLadder™ Secrets, whether bought via the SalesLadders™ websites, including salesladdersecrets.com and any other website or page that links to this Policy (together, the “Sites”).
Digital goods
Our products are digital, including information products, templates, graphics, and training access. Once access or download is provided, the goods are generally unable to be returned in a physical sense. That does not remove your rights under the Australian Consumer Law (ACL).
Australian Consumer Law (ACL) — consumer guarantees
If you are a consumer under the Australian Consumer Law (ACL), our goods and services come with guarantees that cannot be excluded. These include guarantees that goods will be of acceptable quality and match their description, and that services will be provided with due care and skill.
If a digital product has a major failure, you may be entitled to a refund or other remedy under the Australian Consumer Law (ACL). If a failure is minor, we may choose to provide a remedy such as replacement access or repair where applicable rather than a refund, as allowed by law.
Nothing in this Policy excludes, restricts, or modifies those non-excludable rights.
30-day refund window
You can request a refund of any SalesLadder™ purchase within 30 days of the purchase date.
If you request a refund within the 30 days, we will refund the price you paid for that product to your original payment method.
This 30-day window sits alongside your rights under the Australian Consumer Law (ACL). It does not replace or limit them, and those rights cannot be excluded. After the 30 days, you may still be entitled to a refund or other remedy under the Australian Consumer Law (ACL), for example if a product has a major failure.
How to request a refund or remedy
Bought on our Sites: email [email protected] with your full name and purchase email, product name, order date or receipt / transaction identifier, and a description of the issue, with screenshots if relevant.
Bought through affiliate sites: email [email protected] with the same details and your receipt or transaction ID, and we will process the refund through that site. You can also use that site’s own support and refund process through your customer account there.
We will review and respond within a reasonable time. Approved refunds are returned to the original payment method where practicable.
Chargebacks
Please contact us before lodging a payment chargeback so we can help resolve the issue. Unfounded chargebacks may result in suspension of access where permitted by law and our Terms.
Affiliate / third-party purchases
If you purchased through an affiliate link or on an affiliate site, the 30-day refund window above still applies, and that site’s own rules may also apply.
We still honor non-excludable Australian Consumer Law (ACL) rights for goods we supply.